ICT Equipment Solutions: Our Customers
Customer Case Studies & Videos
Bord Gais and eircom Unified Communications : video communications platform
By deploying a high quality visual communications solution, eircom has helped Bord Gáis to slash time devoted to travel by 20% and significantly boost staff productivity. For Bord Gáis, this has delivered significant cost-savings and supported the company’s commitment to reduce its carbon footprint. Following a rigorous tender process Bord Gáis selected eircom to design and deploy an innovative, cost-effective video communications platform, based on TANDBERG infrastructure and endpoints. View digital case study
Mainstream Renewable Power trusts eircom with ICT challenges
Mainstream Renewable Power is working to become the leading offshore wind farm provider in Europe and a global renewable energy player. A high-performance ICT platform is vital for its rapidly expanding multinational enterprise. By choosing eircom to build, manage and secure its infrastructure, Mainstream has developed a strategic ICT relationship that is helping deliver on its strategic vision. Download Case Study
FEXCO selects eircom for ICT expansion in their contact centre
Founded in Kerry in 1981, FEXCO has grown a global customer base by providing currently-based solutions to the Financial Services and Tourism sectors and now processes over 20 million financial transactions a year. With its customer base expanding, FEXCO chose to proactively enhance the capacity and resilience of its contact centre services, and it selected eircom to help achieve this. Download Case Study
Cuisine de France and eircom Contact Centre
By deploying a cutting edge customer contact centre for Cuisine de France, eircom has helped the company enhance its customer contact experience, boost workforce productivity, reduce management costs and increase profitability.Download Case Study
Customer Videos
John O’Raw, IT Manager, Letterkenny IT
John O’Raw, IT Manager, Letterkenny IT discusses his approach to threat management and their deployment of a unified threat management platform which provided comprehensive protection and generated significant efficiencies for the organisation. Watch Video:
John Mullins, CEO, Bord Gais
Bord Gáis CEO, John Mullins, explains how investment in visual communications has reduced overheads and brought staff closer together as the company undergoes an exciting period of change and growth.
Bord Gáis uses its eircom IP MPLS network for its visual communications (VC) needs within Bord Gáis offices. ISDN-based video conferences are conducted with sites outside its own network, as was used for conducting the VC call for this interview.Watch Video:
Andy Johnston, Head of Telecoms, AIB
Andy Johnston, AIB Head of Telecoms, discusses how their award-winning Project Alpha [customer interactions and engagements] with the branches and contact centre], has improved staff performance, morale and most importantly, significantly improved customer service. Watch Video:
Brian Dunne, IT Manager, EMO Oil
Brian Dunne, IT Manager, Emo Oil reveals the IT power behind Emo's business strategy, and discusses how Emo leverages IP, mobile logistics and web technologies to help deliver on key priorities like acquisition roll-in and superior customer service. Watch Video:
David Yeates, Senior Manager IT Architecture, EBS
David Yeates, Senior Manager IT Architecture at EBS shares his views on using technology as a means of competitive differentiation, and explains why the biggest security threat facing Irish business today is complacency. Watch Video:
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