Customer Support for Strategic Solutions

• Our Customer Response Centre and Customer Network Management Centres are the largest and the most advanced management facilities in the country. Our centres are manned by experienced, certified engineers 24/7, who uphold SLAs and manage the process end to end.
• We have the largest engineering force in the country with the highest number of partner certifications than any other provider.
• Our nationwide field engineering team has a broad range of product capabilities. They are on-site when needed for hardware replacement, system configuration or troubleshooting.
• Our expert engineers conduct on-site reviews of your network performance to help you plan your future requirements.

Professional implementation to deliver on your vision

Our structured, proven approach to the delivery of all the solutions we provide gives you important business assurance. Our professional program managers, following industry standard methodologies based on ISO 10006 and PRINCE2 principles, have delivered hundreds of vital ICT change programs to our customers, from IP migrations and premises relocations to next-generation rollouts such as IP contact centres. No matter how many elements or vendors come together to provide your solution, your program manager takes overriding responsibility for coordinating and delivering it all. So you can be sure you get what you paid for - a solution that delivers real benefits, and the highest levels of after-sales service to ensure those benefits keep on coming.